Back To Normal
It’s been a while since the last time I posted anything here. I admit that I didn’t usually post often, but this time there’s a reason to the temporary absence of posting. My internet connection from Firstmedia had some problems last week, which lasted well throughout the week, prompting some concern regarding several things.
It started sometime early last week, when the connection and also the cable TV service, which was both provided by Firstmedia, went down at the same time. It usually happened when there were heavy rains in the Jakarta area, but this time there was no rain whatsoever, which concerned me. What happened exactly I don’t really know.
The internet, however, returned with only a partial functionality. I said partial because it was horribly slow and even unusable at times, refusing to display any websites that I tried to open. At first I just tried waiting until the next day, since the problem usually disappeared after a while, but unfortunately this time it won’t.
The problem stayed for several days, even after I called their Customer Service, informing them about the problem. I tried several times, and each try usually ended up with their Customer Service telling me to turn off the modem for 5 minutes and then turning it back on again, while they tried resetting the connection from their side.
Unfortunately this solution didn’t seem to work well. The internet connection stayed slow and even unusable most of the time, making me considered that the problem could actually be a hardware issue. In this case, it could be either the modem or the cabling.
I don’t really think the cabling was the problem, because the cable TV service is working properly, but I wasn’t 100% sure. The modem was what concerned me the most, and I almost believed that it was really the source of the problem at some point, considering the time it took to establish an internet connection to their service.
I really need to know what the problem was, so I called again last Friday afternoon from my office. This time I determined to get real result. When the Customer Service representative told me to do another hard reset, I flatly refused to do so. I told him that they already tried doing that for the last several days to no avail.
I also told him that I won’t take any option other than a visit by their technician in order to know for sure what the problem was. As usual, they told me to wait while they forwarded my request to the corresponding department, and that they will contact me soon (which they never did).
The funny thing was, that the moment I got home that night, the internet connection is back to normal. Really back to normal as it was before the problem started. I was happy but slightly annoyed. What did they do this time? I didn’t turn of the modem as they asked, so what happened? There’s still no phone call which they promised me.
The next day I tried calling their Customer Service representative again. I told them my problem, and that it was gone now. I tried asking them to tell me what the problem exactly was, but I didn’t get a satisfactory answer. All they can tell me was that it could be because of a bad signal.
At that point I just decided to let it rest, for now at least, unless the same problem happened again. Anyway, it has been several days and the connection is still doing fine. I hope it stays that way; it was really annoying for sure. Oh well, see you around then!
